Payments and refunds

1. What you can buy

• Pro plan (a month or a year)
• access to a paid test made by another creator
• an organisation plan with seats for a school or learning centre

Prices are shown in Uzbek so'm before you pay.

2. How payment works

You pay on the page of our payment provider PayX, and AshQuiz gets only the result of the payment, not your card number. Access starts when the payment is confirmed, usually within moments. If you come back before it is confirmed, the page checks again and you can press "Check again". Your payments are listed on the Pro page.

3. Renewal and cancellation

Nothing renews by itself and we never charge you again without you paying again. There is no subscription to cancel: when the period ends, Pro or the organisation plan simply ends. We send a reminder about 3 days before. If you pay again before the end, the new period is added after the current one, so you lose nothing.

4. How to ask for a refund

You can ask within 7 days of paying. Open the Pro page, find the payment in your history and press "Request a refund", then tell us why. An administrator reviews it and answers with a notification, normally within 5 working days.

5. When we refund

• Pro plan: normally yes within the window if you used little of it, and always if it did not work because of a fault on our side.
• Paid test: yes within the window if you have not started an attempt, or if the test is clearly different from its description, does not work, or was removed for breaking our rules.
• Organisation plan: yes within the window if the plan was not used (no member accepted an invitation), or if it did not work because of a fault on our side.
• Duplicate or mistaken payments are refunded in full.

6. What a refund does

We take back what the payment gave: the Pro days, the organisation plan days, or your access to the test. For a paid test, the author's share of that sale is taken off their balance. The money goes back through PayX to the way you paid; banks may need several working days to show it.

7. When we do not refund

• after the window has passed, unless the law says otherwise
• after you have taken a paid test and received the result, except when it did not match its description
• when the account was closed for breaking our terms
• for abuse, such as repeated buy-and-refund requests

8. Paid but not activated

If you were charged but your plan or test is not active after a few minutes, press "Check again" on the Pro page. If it still does not work, write to the contact details on our Contact page with the date, the amount and the product. We verify the payment with PayX and either activate it or refund it.

9. Sellers and payouts

Creators who sell tests receive their share after our commission (currently 20%). A payout can be requested when the balance reaches the minimum (currently 50,000 so'm) and is paid by hand to the details the creator gives. Refunded sales are taken off the balance. Creators are responsible for their own taxes. See the Terms of service for the full rules.

10. Your legal rights and contact

This page does not limit consumer rights that apply where you live. For anything about a payment, write to the contact details on our Contact page.